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The PCC Workshops were developed to provide Postal Service™ business customers with information about postal products, services, and tools to help them grow their business as well as improve mail quality. The workshops are suitable for all PCC educational events and can be used to create a customized professional certificate program. If you are interested in learning more about these workshops, please contact your nearest PCC.

Corporate Information
The United States Postal Service® is an independent establishment of the Executive Branch of the United States Government. It operates in a businesslike way. Learn more about the Postal Service and its vision for the future and its essential role in the nation's history.

Postal Tools
Postal Explorer: Business Tools to Delivery Success (April 2014)
This workshop will provide the map of the universe of postal mailing standards, prices, and design information for domestic and international shipping. The Postal Explorer is a one-stop website for instant access to all the tools you need to develop your best mailing and shipping choices.

Mailing and Shipping Products & Services
NEW! Lithium Battery and Hazardous Materials (November 2015)
The United States Postal Service works closely with federal and international agencies to keep the mail safe for its customers, its employees, and the modes by which it will be transported. Get tips here that will help keep the mail safe.

Lithium Battery and Hazardous Materials – Speakers notes

NEW! Every Door Direct Mail (October 2015)
In this presentation you will learn about the benefits of Direct Mail as a marketing channel and how to start reaching every address in the neighborhoods around you with the EDDM online tool.

EDDM – Speakers notes

NEW! Rethink Shipping
The Postal Service's shipping offerings are a great way for business customers to gain a strategic advantage in the marketplace. This presentation focuses on how businesses can achieve predictability, security, convenience, and value when shipping with the U.S. Postal Service.

Rethink Shipping note pages

NEW! Power of Mail (September 2015)
Marketers spend $44.5 billion annually on direct mail campaigns and it's easy to see why: A 2012 study by Exact Target magazine found, 65% of consumers have made a purchase as the result of a Direct Mail piece. In this presentation, you will learn how to use direct mail to acquire and retain customers.

Power of Mail note pages

NEW! Hold for Pickup (September 2015)
This PCC Workshop-in-a-box provides you with an overview of the Hold For Pickup service. Some of the topics included in the presentation are hold for pickup channels, mail class availability, extra services and additional features and service at Retail.

NEW! COD Including the New EFT Option (September 2015)
This PCC Workshop-in-a-box provides you with an overview of the most recent changes for Collect On Delivery (COD). Some of the topics covered include access channels, mail class availability, fees, and the Electronic Funds Transfer (EFT) Process.

NEW! USPS Returns (August 2015)
This workshop provides you with an overview of the US Postal Service's return solutions. Topics covered includes an overview of the returns market and opportunity, recent and upcoming changes, the returns portfolio, Bulk Parcel Return Service and online tools.

NEW! Pickup Services (August 2015)
This workshop-in-a-box provides you with an overview of the USPS Pickup Services.

Topics covered include:

  • Eligible Products
  • Service on USPS.com
  • Scheduling a Pickup on USPS.com
  • Bulk File Upload Package Pickup
  • Scheduling Pickup On Demand on USPS.com
  • Editing a Pickup Request on USPS.com

NEW! Extra Services Overview (July 2015)
This workshop provides you with an overview of the extra service changes that took effect May 31, 2015. Some of the extra services covered are Registered Mail, Certified Mail, Insurance and USPS Signature Services.

NEW! 2015 USPS Mailing Promotions (June 2015)
This workshop provides you with up-to-date information regarding the 2015 USPS Mailing Promotions. You will be able to view the promotional calendar, learn how to qualify and register for promotions, and receive an overview of each promotion. There is also a sneak peek of the new Irresistible Mail book.

2015 USPS Mailing Promotions note pages

NEW! USPS Returns Simplification (July 2014)
With the growth of e-commerce, and industry-wide revenues from returns shipping estimated to approach $4 billion by 2016, the Postal Service offers a suite of returns products and options that can meet the needs of every merchant.  This presentation describes the features, benefits and product offerings for each of USPS’ returns products. There is also a discussion on postage, fees and payment methods; as well as some examples of the return shipping label and information on how permit holders can produce and distribute labels to their customers.

USPS Returns Simplification – Speaker Notes

Intelligent Mail
Leveraging the NCSC RIBBS Site (September 2015)
The RIBBS® website provides a wealth of information on Intelligent Mail Services, Address Quality Management, Business Mail Acceptance and many other important topics to mailers. This workshop-in-a-box provides you with an overview of how to easily navigate the RIBBS website to find information pertinent to you.

Leveraging the NCSC RIBBS Site note pages

For the most up-to-date information on Intelligent Mail, please use the following link https://ribbs.usps.gov/index.cfm?page=intellmaillatestnews. This site includes presentations, access to web conference recordings and other related links. The bar tab to the left on this link provides information on Business Customer Gateway, barcodes encoder and decoder, and much more.

USPS Pricing Overview – Effective May 31, 2015
This presentation provides background on the Mailing and Shipping Services price change. It covers the Mailing market dominant structural changes, provides you with a walk through of the new price by class, and covers the approved USPS promotional calendar for 2015. It also covers the domestic products and services under Shipping Services, and the international products included in this price change.

PCC Webinars
NCOALink® vs. ACS™ - Which is Best? (May 15, 2014)
This webinar was presented in collaboration with USPS Address Management.  The webinar compared the strengths and benefits of the two major Move Update products.   NCOALink (National Change-of-Address Linkage System) provides change-of-address (COA) information before your mail is produced while the ACS (Address Correction Service) provides either COA or reason for nondelivery information after you mail. 

Accessing and Understanding Mail Quality Reporting - Mailer Scorecard (May 13, 2014)
This webinar was presented in collaboration with Mail Entry and Payment Technologies - Business Mailer Support.  The webinar provided an in-depth and detailed presentation regarding the newest Intelligent Mail report, called Mailer Scorecard. The presentation also discussed how to access this report - as well as others currently available - and took a deep dive into how to identify and investigate issues that arise within Full Service mailings.

    FAQs Document (June 2014)
    Summary of the questions and answers from the Accessing and Understanding Mail Quality Reporting (Mailer Scorecard) Webinar.

Thinking Inside the Box...Creative Event Planning Strategies for PCCs (April 29, 2014)

Manage Your PCC
NEW! Keeping Your PCC Strong After the Good Times Pass (September 2015)
Everything runs great when the PCC is exciting and everyone is motivated and working together... but what happens after the good times pass? How do you get everyone running on all cylinders again? This presentation will answer these questions and provide some helpful tips to keep your PCC thriving.

Keeping Your PCC Strong After the Good Times Pass – Speakers notes

NEW! Database Management for Executive Board Members (June 2015)
Building and maintaining an accurate mailing list for your PCC is essential to maximizing participation and increasing membership. The Database Management for Executive Board Members workshop-in-a-box provides helpful tips for your PCC database administrator to implement.

Database Management for Executive Board Members note pages

Topics covered include:

  • Benefits of purchasing a mailing list
  • Important information to include in your PCC membership database
  • Value of National Change of Address product


Contact Information:

  • PCC Workshops
  • Email: pcc@usps.gov
  • Page updated: 11/10/2015


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