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Mission Statement

The PCC is a postal-sponsored organization. The mission of the PCC Program is to promote local cooperation and support and to foster a close working relationship between the U.S. Postal Service

and all businesses that use the mail to communicate and interact with their customers. Share information and facilitate the exchange of ideas about new and existing Postal Service products, programs, services, and procedures that affect all businesses that use the mail; and help PCC industry members and their organizations grow and develop professionally through focused educational programs.

National PCC Week

National PCC week provides local PCC audiences (small to medium sized businesses, non-profits, colleges/universities, and mail service providers) the opportunity to hear and interact with USPS officers and executives. Local PCCs organize workshops, presentations, and networking opportunities.
National PCC Week: September 19-23, 2016.
Theme: Tune In To...

PCC Advisory Committee Information (PCCAC)

The PCC Advisory Committee (PCCAC) functions as an oversight body, providing guidance on Postal Customer Council (PCC) practices and bringing PCCs together for mutual gain in accomplishing the PCC mission.

LinkedIn Postal Customer Council® Connection Pilot Discussion Group

  • PCC®C is a private pilot discussion group. If you are a PCC member Click here to join.
  • About Us

PCC Postal Customer Café

The PCC Postal Customer Café provides a forum for the local PCC leadership to share best practices, success stories, concerns, and provide suggestions that pertain to communication, education, membership, and policy administration. The ultimate goal is to open the lines of communication to help support PCCs in these key areas. To learn from other PCCs and share experiences, please register today. Below is the FY 2017 PCC Café schedule.

Wednesday, March 15 National Postal Forum – Top 7 Reasons to Attend  2 p.m. ET
Register here – Click on Add to calendar
April 18
PCC Awards Discussion 2 p.m. ET
Register here – Click on Add to calendar
Wednesday, May 10Informed Delivery Rollout 2 p.m. ET
Register here – Click on Add to calendar

PCC Insider

PCC National Database Subscription
Subscribe here to receive information that is value to the industry from the US Postal Service.

USPS Webinars and Workshops

Continuing PCC Education

  • Executive Mail Center Manager
    Get hands-on experience with business mail functions, mail management, and supervisory techniques in the Executive Mail Center Management Program to learn the tools you need for Mail Design Professional certification. To register for classes visit the Business Mail Academy.
    • EMCM Annual Training Program
      Due to the dynamic nature of the mailing industry, continued education is recommended to maintain a high level of Executive Mail Center Manager (EMCM) proficiency. The EMCM Annual Training Program (ATP) is an opportunity for EMCM graduates to enhance their credentials each year through the completion of select educational courses.
  • Mail Design Professional
    This course provides in depth training on postal standards related to designing letter and flat mail to facilitate processing on high-speed automated equipment while maximizing cost effectiveness and reducing processing delays.
  • Certified Direct Mail Professional
    This course is designed for the mailing industry professional to develop and strengthen core skills that build and maintain successful Direct Mail business within this highly competitive environment.

Contact Information:

  • Postal Customer Council
  • Email: PCC@usps.gov
  • Page updated: 02/08/2017
Important Updates

RSS Feed for Important Updates Section

Coming Soon: PostalPro

The RIBBS website has been redesigned and is in the process of transitioning to a new home called PostalPro. www.postalpro
will become the primary source for USPS mailing information.

PostalPro leverages powerful search functionality, intuitive navigation, and a modernized, mobile-friendly design.

Upcoming 2017 Releases

Upcoming 2017 Releases

January 2017 Price Change Fact Sheet

January 2017 Release Overview

January 2017 Release Notes

Market Dominant Pricing Files

Click here for weekly Incorrect Scanner Configuration Report

Click here for 2015 Network Consolidations

Click here for Mail Processing Current and Future Operating Plan

Click here for Network Rationalization Service Standard Analysis

Click here for Plants with Remittance Mail Documents

Click here for Customer Letter regarding 2015 Network Consolidations

Click here for the new Service Type ID information page

Service Hub Facilities

Service Hubs – Mail Prep and Entry

Presort Reference Data Issue Log

FAST Label List Test Data

FAST Enhancements September 25, 2016

IV Migration Overview

Getting Started with Full-Service Intelligent Mail

PostalOne! Contingency Plan

For mailers unable to submit electronic information, click here for the PostalOne! Contingency Plan.


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