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Service Standards were first published in January 2007 in accordance with requirements of the Postal Accountability and Enhancement Act of 2006. Service Standards are updated quarterly to reflect changes in the processing, transportation, and delivery network.

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard represents the level of service

that the USPS strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

Instructions to Download the Service Standards

  • Right-click on a link and select Save Target As...
  • Review where your file will be saved in the Save As window.
  • Select the Save button to download the document to the location shown in the Save As window.
All data files will be updated each Postal quarter in the months of January, April, July and October.

The Originating and Destinating data files [excel and text] will take a few minutes to open and/or download due to their large file size. Please be patient.

For your convenience, we have provided all data files as two different formats, MS Excel and fixed-length text.

Contact Information:

Important Updates

The "Heartbleed" bug hasn't affected Postal Service websites that require customers to provide usernames and passwords, according to USPS IT and the Corporate Information Security Office (CISO). To learn more information, click here.

Standard Mail DSCF Load Leveling Final Rule Published in the Federal Register

The Postal Service has released its Federal Register final rule revising the service standards for Standard Mail that is eligible for Destination Sectional Center Facility (DSCF) rates. These changes will allow a more balanced distribution of DSCF Standard Mail across delivery days. With its new rules, USPS is extending delivery expectation to four days for mail entered on Friday and Saturday. National Implementation began April 10, 2014.

January 2014 Price Change Fact Sheets

Getting Started with Full-Service Intelligent Mail

PostalOne! Contingency Plan

For mailers unable to submit electronic information, click here for the PostalOne! Contingency Plan.


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