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The Facility Access and Shipment Tracking (FAST) system allows mailers to provide advance notification of drop shipment and Origin Entered mailings into postal facilities. FAST provides Mail Owners, Mail Preparers, and Schedulers enhanced visibility of their scheduled mailings at each facility.

FAST provides a single integrated customer service as well as product visibility for all mail classes. With FAST, mailers are able to track their shipments, receive advance notification of redirections, submit and manage recurring appointment requests online, and have joint scheduling capabilities.

  • For all FAST related questions please contact FAST Support at FAST@usps.com.
  • Customers who need access to FAST
    must register through the Business Customer Gateway. To do so, users must navigate to http://www.usps.com, select the Business Customer Gateway hyperlink and choose the "Schedule a Mailing Appointment (FAST)" service.

FAST interfaces with a number of systems to improve visibility for both Postal and Customer users. Surface Visibility (SV) is used to collect real-time data by scanning shipments as they move through the appointment closeout process. SV is one of several systems that are used on the dock to provide FAST the appointment closeout information.

Below is a list of the primary sources of information located within this section:

  • FAST Appt Container Association Quick Reference Guide
  • FAST Release Notes
  • FAST Information
    • PostalOne!
    • Web Services
    • FAST Resources – Job Aids, FAQs, User Guides
  • FAST System
  • FAST Overview
  • FAST Origin Entry Facilities
  • FAST Facility Contact List

Contact Information:

  • FAST/Surface Visibility
  • Phone: 877-569-6614, option 8
  • Email: FAST@usps.com
  • Page updated: 03/11/2014
Important Updates

Standard Mail DSCF Load Leveling Final Rule Published in the Federal Register

The Postal Service has released its Federal Register final rule revising the service standards for Standard Mail that is eligible for Destination Sectional Center Facility (DSCF) rates. These changes will allow a more balanced distribution of DSCF Standard Mail across delivery days. With its new rules, USPS is extending delivery expectation to four days for mail entered on Friday and Saturday. National Implementation began April 10, 2014.

January 2014 Price Change Fact Sheets

Getting Started with Full-Service Intelligent Mail

PostalOne! Contingency Plan

For mailers unable to submit electronic information, click here for the PostalOne! Contingency Plan.


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