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The Mailpiece Design Analyst (MDA) Support Center is a centralized agency that routes Mailpiece Design requests from customers to MDAs who have specialized industry expertise.

Contacting the MDA Support Center
Call 855-593-6093 or send a request via email to MDA@usps.gov. The MDA Support Center is open Monday – Friday, 7:00 am – 5:00 pm, CT.

Services Provided by the MDA Support Center
The primary responsibility of the MDA Support Center agent is to route Mailpiece Design requests to MDAs. Based on the information the customer provides, the MDA Support Center agent will attempt to transfer the call or email to an available or requested MDA at the time of the request. If this is not possible, the MDA Support Center agent will provide the MDA Support Center Ticket number to the customer, and the customer will be contacted by an MDA within 24 hours. (Note that the MDA Support Center agents cannot themselves answer questions similar to an MDA.)

Services Provided by MDAs

  • Information on Intelligent Mail
  • Mailpiece Analysis and Physical Review
  • Artwork Requests
  • Hand Held Templates

The MDA will attempt to provide a resolution to the customer within 48 hours. If the MDA cannot offer a resolution, they will provide updates of their progress to the customer every 48 hours.

We value your feedback. Please take a moment to answer a short survey regarding your MDA Customer Service experience. The survey will only take 5 to 10 minutes and will help us to improve customer service. Click Here to begin the survey. We look forward to hearing from you!

Contact Information:

  • MDA Support Center
  • Phone: 855-593-6093
  • Email: MDA@USPS.GOV
  • Page updated: 01/17/2014
Important Updates

The "Heartbleed" bug hasn't affected Postal Service websites that require customers to provide usernames and passwords, according to USPS IT and the Corporate Information Security Office (CISO). To learn more information, click here.

Standard Mail DSCF Load Leveling Final Rule Published in the Federal Register

The Postal Service has released its Federal Register final rule revising the service standards for Standard Mail that is eligible for Destination Sectional Center Facility (DSCF) rates. These changes will allow a more balanced distribution of DSCF Standard Mail across delivery days. With its new rules, USPS is extending delivery expectation to four days for mail entered on Friday and Saturday. National Implementation began April 10, 2014.

January 2014 Price Change Fact Sheets

Getting Started with Full-Service Intelligent Mail

PostalOne! Contingency Plan

For mailers unable to submit electronic information, click here for the PostalOne! Contingency Plan.


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