Modern Service Standards

Modern Service Standards were first published in January 2007 in accordance with requirements of the Postal Accountability and Enhancement Act of 2006. Modern Service Standards are updated quarterly to reflect changes in the processing, transportation, and delivery network.

Service Standards are officially defined as "A stated goal for service achievement for each mail class." A Service Standard

Important Links
Destination Entry Service Standards.xls FY10 Qtr 1
Destination Entry Service Standards.txt FY10 Qtr 1
Origin Entry Service Standards.xls FY10 Qtr 1
Origin Entry Service Standards.txt FY10 Qtr 1

represents the level of service that the USPS strives to provide to customers. These standards are considered to be one of the primary operational goals, or benchmark against which service performance is compared in various measurement systems.

Instructions to Download the Service Standards

  • Right-click on a link and select Save Target As...
  • Review where your file will be saved in the Save As window.
  • Select the Save button to download the document to the location shown in the Save As window.

The destination and origin entry data files will be updated each Postal quarter in the months of January, April, July and October.

The Origin Entry data files [.xls and .txt] will take a few minutes to open and/or download due to their large file size. Please be patient.

For your convenience, we have provided the Origin and Destination Entry data files as two different formats, MS Excel and tab-delimited text.


Contact Information:
Modern Service Standards
Phone: 800-238-3150
Email: ncsc.servstan@usps.gov
Page updated: 7/15/2009