USPS National Customer Support Center

Streamlining Hard Copy Postage Statement Processing In our ongoing efforts to improve customer service, the Postal Service^® will continue to improve efficiencies of Business Mail Acceptance processes. Starting March 15, 2010, the Postal Service will streamline the processing of hard copy postage statements. Click here to read about it.

Mail.dat^® 8-1: Effective November 14, the USPS^® has discontinued support for Mail.dat version 8-1. The PostalOne!^® system will continue to support Mail.dat versions 8-2 and 9-1. The Intelligent Mail Full-Service option requires the use of Mail.dat version 9-1.

PostalOne! Release 22.0 (November 15) – The USPS deployed PostalOne! release 22 on November 15 to support the Intelligent Mail Full-Service pricing incentives that will be effective on November 30. Release 22 also provides improved solutions for copalletization and

Important Links

Intelligent Mail Calendar

PostalOne! Critical Issue List (PDF/43KB)

Intelligent Mail Services Video (WMV/37.7MB)

PostalOne! Release Notes

Intelligent Mail Services Helping Mailers Make Smarter Business Decisions (PDF/155KB)

An Overview

Intelligent Mail Videos

Intelligent Mail Move Update DVD User Guide (PDF/102KB)

Intelligent Mail Technical Integration Webinars FAQs

Intelligent Mail Full-Service Feedback Sample Data

Intelligent Mail Vision v2.0 (PDF/531KB)

Intelligent Answers 11/13/2009 Minutes (PDF/47KB)

will allow mailers to provide electronic documentation and retrieve Mailer IDs, Customer Registration IDs, and Full-Service feedback using Mail.XML^®. The release notes can be found at RIBBS™>Intelligent Mail Services>Latest News>Important Links>PostalOne! Release Notes. On RIBBS we updated the Postal Service Mail.XML Technical Specification to reflect the Mail.XML electronic documentation and messaging solutions we will support in the release.

Full-Service Intelligent Answers:
The Postal Service will continue to conduct the series of telecons entitled Full-Service Intelligent Answers. These calls that began on July 31 are scheduled from 1:00-2:00 PM EST every Friday until further notice. The calls are for customers who are testing in the Test Environment for Mailers (TEM) or for customers who have migrated to using Full-Service in production and have questions or are experiencing issues. The invitations have been sent via email to the target audience.

If you are currently testing in TEM or have successfully completed the TEM process, but have not received an invitation to join the calls, please contact the PostalOne!^® Help Desk at 1-800-522-9085.

Contact Information:
Intelligent Mail Services
Email: IntelligentMailSupport@USPS.GOV
Page updated: 11/19/2009

1-800-238-3150